Shipping policy

Processing time. All orders are processed within 1-3 business days. Orders are not shipped or processed on weekends or public holidays.

UK Shipping. We offer standard and tracked shipping across the United Kingdom. Delivery typically takes 2-5 business days after despatched.

 

European Shipping.  We ship to selected European destinations supported at checkout. Delivery typically takes 5-10 Business days. Customers are responsible for any applicable cutoms duties or import taxes.

International Shipping. We ship to selected international destinations. Shipping is available only for destinations supported at checkout. International delivery typically takes 7-21 business days depending on destination. Custom Fees and import duties may apply and are buyers' responsibility.

Tracking. Once your order has shipped, you will receive a confirmation e-mail with tracking information where available.

Lost or destroyed orders. If your order has not arrived within the estimated timeframe, please contact us  info@chessmate.shop and we will do our best to resolve the issue promptly.